Internet Providers in Cambodia

The best Internet Service Providers (ISPs) in Cambodia

If you’re currently looking for an ISP for either your home, office, or business, this is the guide for you. This blog post takes a closer look at some major Internet Providers in Cambodia. These Cambodian ISPs are based in Phnom Penh with branches in major provinces like Siem Reap and Sihanoukville. There are many ISPs operating in Cambodia, but only a few major ones own and operate the most advance optic network covering 25 Cambodian provinces. These ISPs have a variety of options you can choose: from 3G to 4G to ADSL to Fiber optic cable.

SINET: High-speed fiber Internet for businesses, residences, and home offices
SINET provides an Internet connection speed of up to 150Mbps for both download and upload. I’ve started using SINET since August 2016. I subscribed to Fiber Edge plan (its basic) for my home/office. Before then I used another ISP, which I don’t name here (not really a good experience). Some of the best things I like about SINET:

  • Dedicated Internet: I’ve got the fiber connection all for my home/office. This is the huge difference from having a shared Internet link (with my neighbor). The download/upload speed is really good. Dedicated Internet access means that the specified amount of bandwidth sold has been carved out and dedicated for your use.
  • Quick fix. Whenever I encountered any issues with my internet, the support staff have helped fix them in just a day, not a week like my previous ISP. This is a big plus when I need the connection for Skype calls at home or working to meet my deadline, rather going to the cafe.
  • If you run a small business or want to have a high speed/quality Internet for home, apartment or office, I’d recommend SINET. In addition to their 24/7 support, their staff are well-trained and responsive.

According to the Hurricane Electric, which operates its own global IPv4 and IPv6 network and is considered the largest IPv6 backbone in the world, “SINET’s Fiber One is Cambodia’s fastest broadband service.” Here’s the list of the Cambodia’s international networks as appeared on the Internet Backbone and Colocation Provider.

Since the early 2010s, many Cambodian ISPs target university students by offering affordable home Internet connection. To make it cheaper for most home users, especially those who live in Phnom Penh, their Internet links are shared with others living in those particular areas. Simply put, it’s like their Internet is not just for their own home, but also for their people in their neighbor. Price? Fiber Edge (10Mbps): $400 per year. Fiber Pro (50Mbps): $1,320. SINET is Google Fiber for Cambodia’s ISP.

EZECOM
has branded itself as premium (premium price) Internet Provider in Cambodia. At a speed of 2Mbps for $720 per year without detailing whether it’s a shared or dedicated connection. Most Cambodians who live in Borey may end having Ezecom as their Internet provider for its exclusivity.

Digi (DTV Star), PPCTV Broadband Internet Service, SingMeng Telemedia
Focus on local video and movie streaming.

Metfone and Open Net
Vietnamese telecommunications and Internet providers that have their main link with Vietnam. Their small Internet plans, about $12 per month, are popular among home users. The downside is when the connection is cut off, it usually takes about one week (minimum standard) for their support team to come and fix.

Kingtel Communications Limited and Cambodian Singmeng Telemedia
If you’re not satisfied with Metfone and Open Net, new comers Kingtel and Singmeng might be worth to try. Kingtel’s TARM CHET 3 ($9 per month) gives budget-minded customers an unlimited data cap plan with 3Mbps speed through its 4GLTE+.

ONLINE
Started after the departure of Australian ISP BigPond.

Tips & advice

When it comes to going for an ISP here, especially in a country like Cambodia, there are at least 3 main things to consider:

  • Speed and technology: good enough for your home use, fast enough for your business and work. ADSL or newer fiber-to-the-home (FTTH) technology or fiber-to-the-premises (FTTP)?
  • Reliability: when your connection is down you cannot have your Skype conference call, you cannot complete your work on time.
  • Support: In Cambodia, Internet cut off is common. Your ADSL and fiber optic Internet lines are laid with the electricity cables across the street. It can get disconnected any time without notice. How long does it take your ISP support technician to come and fix? In one week? Or in one day?

Other Cambodian ISPs

Y5Net (BDKTel Co,LTD)
AngkorNet
Camintel
Camnet (Telecom Cambodia)
Chuan Wei
Citylink
MekongNet (Angkor Data Communication Group)
Neocom ISP (NTC)
NTC – NeocomISP Limited
SEATEL
Wicam

The very first ISP I used was Telstra BigPond. It was back in the late 1990s. In 2002, the Australian ISP BigPond was no longer in operation. Since then, more ISPs are establishing themselves for the growing number of first-time Internet users here.

Streaming Netflix best video quality or Ultra HD?

To stream 3 GB per hour for HD and 7 GB per hour for Ultra HD you’d need at least a descent Internet with bandwidth at least 10Mbps to stream Netflix content alone. So if you subscribed to a shared Internet package, even with high speed, it’s still unlikely that you that get the best experience of watching the unlimited Netflix shows or videos.

Shared versus dedicated Internet connection

Most home users use shared Internet plan offered by their ISP. Shared Internet means that one pipe line to your area for your neighbors, including you. The more users in your area throttle the Internet bandwidth, the slower Internet speed you experience. Dedicated Internet access is like having your own personal lane on the Information Superhighway as opposed to sharing the same traffic lanes as everyone else. So when you have a personal, dedicated lane you will be traveling at exactly the speed you were guaranteed. Technically, fiber optics are often the delivery method of choice for the ISPs to deploy.

Bandwidth vs. data

Unlike in the United States of America where Internet Providers usually offer limited data usage for Internet plans, this is not really the case here in Cambodia. Most Cambodian ISPs can provide unlimited data you can transfer. However, the bandwidth or speed is usually packaged as a product that the all of Cambodia’s Internet Providers compete. And I wrote early in the beginning, there are two types of Internet speed here: shared connection vs. dedicated. Dedicated speed means you have the pipe or connection for home or office. You may share it with anyone in the family, but not other people in the area. Usually, the shared Internet service is cheaper despite the fact that many ISPs advertise higher bandwidth. If your business is really reliant upon the Internet, ADSL Internet service translates into your company losing money. Go for a dedicated Internet.

Internet speed test?

These are some good online tools to test your download and upload speed:
Fast.com
powered by Netflix, Fast.com can help you to measure your current internet download speed. It’s really a simple-to-test what speed your ISP is providing. I like this speed measurement tool for its clean interface. No ad.

SpeedTest
is a popular name when it comes to testing Internet speed.

NDT (Network Diagnostic Test) by M-Lab
This tool provides much more information than Fast.com when you test your Internet speed. What I really like about it is that you is does tell you whether it detects a cable fault or network congestion. You can also use a basic version, M-Lab’s Speed Test to quickly check your connection speed.

Fastest ISP in East Asia?

Thailand: Up to 1 Gbit/s
Vietnam: 160Mbps
Cambodia: 150Mbps
Laos: 10Mbps

About ThaRum

Tharum is a blogger and netrepreuner. You can also find me on Google+

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